Steve's Digicams Forums

Steve's Digicams Forums (https://forums.steves-digicams.com/)
-   Tripods and Heads (https://forums.steves-digicams.com/tripods-heads-69/)
-   -   Sirui tripod falling apart...? Warranty problems (https://forums.steves-digicams.com/tripods-heads-69/sirui-tripod-falling-apart-warranty-problems-215052/)

miami photographer Jul 9, 2015 10:14 AM

Sirui tripod falling apart...? Warranty problems
 
I bought a SiRui M-3205X tripod 2-3 years ago. One of the leg is falling off and the center column is falling apart. It was an expensive tripod ($500).
SiRui offers a 6 year warranty for the tripod. I have tried to send them an email and call them but so far no answer.

Question: How do you deal with SiRui for warranty issues? What can I do? Should I trow it into the trash?Is there a place I can order spare parts?

BBbuilder467 Jul 9, 2015 11:46 PM

I think the Sirui distributor in the US is Argraph Corporation in New Jersey.

If you bought it through a US dealer and registered it, they should be the one to contact.

http://www.argraph.com/Sirui-Best-Choice.html

miami photographer Jul 13, 2015 12:17 AM

Quote:

Originally Posted by BBbuilder467 (Post 1391916)
I think the Sirui distributor in the US is Argraph Corporation in New Jersey.

If you bought it through a US dealer and registered it, they should be the one to contact.

http://www.argraph.com/Sirui-Best-Choice.html


I have tried! They don't support it because I have bought it from South Korea.... :(

PeterP Jul 14, 2015 10:03 AM

That stinks :(
but is one of the main reasons I try to buy local.

You can't try to tighten the bolts/nuts holding it together and repair it yourself?

vvcarpio Jul 16, 2015 2:34 PM

Thought I'd mention I have a Sirui, too, and one of the legs fell off. A piece of curved plastic (I think it's meant to be loose inside which prevents the leg from falling) fell out. I remember I simply put the piece of plastic back inside then put the leg back on and it hasn't fallen off since.

I'm guessing I was a bit rough handling the twist lock when it happened.

miami photographer Jul 19, 2015 1:06 PM

Quote:

Originally Posted by vvcarpio (Post 1392113)
Thought I'd mention I have a Sirui, too, and one of the legs fell off. A piece of curved plastic (I think it's meant to be loose inside which prevents the leg from falling) fell out. I remember I simply put the piece of plastic back inside then put the leg back on and it hasn't fallen off since.

I'm guessing I was a bit rough handling the twist lock when it happened.

I think I have a different problem. The plastics pieces are fine, I have put them back. The problem is the nut, unfortunately.


All times are GMT -5. The time now is 3:42 PM.