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Old Jul 9, 2015, 11:14 AM   #1
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Default Sirui tripod falling apart...? Warranty problems

I bought a SiRui M-3205X tripod 2-3 years ago. One of the leg is falling off and the center column is falling apart. It was an expensive tripod ($500).
SiRui offers a 6 year warranty for the tripod. I have tried to send them an email and call them but so far no answer.

Question: How do you deal with SiRui for warranty issues? What can I do? Should I trow it into the trash?Is there a place I can order spare parts?
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Old Jul 10, 2015, 12:46 AM   #2
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I think the Sirui distributor in the US is Argraph Corporation in New Jersey.

If you bought it through a US dealer and registered it, they should be the one to contact.

http://www.argraph.com/Sirui-Best-Choice.html
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Old Jul 13, 2015, 1:17 AM   #3
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Quote:
Originally Posted by BBbuilder467 View Post
I think the Sirui distributor in the US is Argraph Corporation in New Jersey.

If you bought it through a US dealer and registered it, they should be the one to contact.

http://www.argraph.com/Sirui-Best-Choice.html

I have tried! They don't support it because I have bought it from South Korea....
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Old Jul 14, 2015, 11:03 AM   #4
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That stinks
but is one of the main reasons I try to buy local.

You can't try to tighten the bolts/nuts holding it together and repair it yourself?
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Old Jul 16, 2015, 3:34 PM   #5
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Thought I'd mention I have a Sirui, too, and one of the legs fell off. A piece of curved plastic (I think it's meant to be loose inside which prevents the leg from falling) fell out. I remember I simply put the piece of plastic back inside then put the leg back on and it hasn't fallen off since.

I'm guessing I was a bit rough handling the twist lock when it happened.
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Old Jul 19, 2015, 2:06 PM   #6
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Thought I'd mention I have a Sirui, too, and one of the legs fell off. A piece of curved plastic (I think it's meant to be loose inside which prevents the leg from falling) fell out. I remember I simply put the piece of plastic back inside then put the leg back on and it hasn't fallen off since.

I'm guessing I was a bit rough handling the twist lock when it happened.
I think I have a different problem. The plastics pieces are fine, I have put them back. The problem is the nut, unfortunately.
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