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Old Sep 3, 2007, 11:28 AM   #1
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I purchased Photo Impact Pro software a couple of days ago and the serial # is missing therefore I am unable to register it. Does anyone know if there is a way to bypass this step so that I can install it. I tried exchanging it but they didn't have anymore in stock. Office Depots policy is they don't take back software. Thanks!
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Old Sep 3, 2007, 11:41 AM   #2
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If you live in an area that has more than one office depot, I would try the others, pointing out that the purchase was incomplete - lacking all the parts. If they still refuse to exchange it for a package that contains all of the parts, then indicate to them that if purchased on a credit card, you will dispute the charge.

A business transaction consists of a meeting of the minds. You are buying something that is suppose to operate in the manner as advertised for some purpose. If parts are missing, the material defective, then the transaction is not complete.

You could also call or email the author of the software, indicating that you have purchased a retail package lacking all of the parts.

Also, no I am not a lawyer.....
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Old Sep 3, 2007, 11:58 AM   #3
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thank you for your reply! I never really looked at it like that but you are right it is missing an important component so they have to take it back. That is exactly what I will do.
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